Return & Refund Policy
At Cowlina, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully before requesting a return or refund.
Return Eligibility
You may request a return within 7 days of receiving your order if:
* The product is damaged during delivery.
* You received the wrong item.
* The product has a manufacturing defect.
To be eligible for a return, the item must:
* Be unused, unwashed, and in its original condition.
* Be returned in its original packaging.
* Include all original tags, labels, and accessories (if applicable).
* Be accompanied by the original order confirmation or proof of purchase.
Non-Returnable Items
The following items cannot be returned or refunded unless they are defective or incorrectly delivered:
* Used or worn products.
* Washed or altered items.
* Customized or personalized products.
* Clearance, discounted, or final sale items.
* Gift cards (if applicable).
Cowlina reserves the right to refuse any return that does not meet the conditions outlined in this policy.
Exchange Policy
We currently do not offer direct product exchanges.
If you would like a different size, color, or product, please return the eligible item (if it qualifies under this policy) and place a new order separately.
Return Shipping
Customers are responsible for the cost of returning items unless:
* The wrong product was delivered.
* The product arrived damaged.
* The product has a verified manufacturing defect.
For your protection, we recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.
Cowlina is not responsible for returned packages that are lost or damaged during transit.
Refund Process
Once your returned item is received and inspected, we will notify you of the status of your return request.
If your return is approved:
* Your refund will be processed within 5–7 business days.
* Refunds will be issued through the original payment method whenever possible.
* If the original payment method is unavailable, the refund may be issued via bank transfer or another mutually agreed method.
Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery.
To help us process your request quickly, please provide:
* Your order number.
* Clear photos of the product.
* Photos of the packaging (if applicable).
* A brief description of the issue.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.
Changes to This Policy
Cowlina reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date.
Contact Us
If you have any questions about this Return & Refund Policy or would like to request a return, please contact us:
Email: contact@cowlina.com
Website: https://cowlina.com
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