Privacy Policy
At Cowlina, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.
By using our website or mobile application, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or app:
* Full name
* Email address
* Phone number
* Billing and shipping addresses
* Order details and purchase history
* Payment-related information (processed securely through our payment partners)
* Account login information (if you create an account)
* Customer support communications
We may also automatically collect certain technical information such as:
* IP address
* Device type
* Browser type
* Operating system
* Pages visited
* Date and time of access
* Website usage statistics
* Cookies and similar technologies
How We Use Your Information
We use your information to:
* Process and deliver your orders
* Verify and manage payments
* Provide customer support
* Send order confirmations and shipping updates
* Respond to your inquiries
* Improve our website, app, and services
* Personalize your shopping experience
* Detect and prevent fraud or unauthorized activity
* Comply with legal obligations
If you subscribe to our newsletter or promotional messages, we may also send you updates about new products, offers, and promotions. You may unsubscribe at any time.
Cookies and Tracking Technologies
Cowlina uses cookies and similar technologies to:
* Remember your preferences
* Improve website functionality
* Analyze website traffic
* Enhance user experience
You can disable cookies through your browser settings, although some features of our website may not function properly.
Sharing Your Information
We value your privacy and do not sell your personal information.
We may share your information only when necessary with trusted third parties such as:
* Payment service providers
* Shipping and delivery partners
* Website hosting providers
* Customer support service providers
* Analytics providers
* Legal authorities when required by applicable law
These service providers are permitted to use your information only to perform services on our behalf.
Payment Security
Payments are processed through secure third-party payment gateways. Cowlina does not store your complete debit or credit card details on its own servers.
Data Security
We implement appropriate technical, administrative, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we use industry-standard security practices, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
* Complete your orders
* Provide customer support
* Meet legal, tax, and accounting requirements
* Resolve disputes
* Enforce our agreements
When information is no longer required, we securely delete or anonymize it where appropriate.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your personal information
* Withdraw consent where applicable
* Opt out of promotional communications
To exercise these rights, please contact us using the contact information below.
Children's Privacy
Our website and mobile application are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we learn that personal information has been collected from a child without appropriate parental consent, we will promptly remove it.
Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised Effective Date. Continued use of our website or app after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:
Email: contact@cowlina.com
Website: https://cowlina.com
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