Shipping Policy
At Cowlina, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders across Pakistan.
Delivery Areas
Cowlina currently delivers to all major cities and towns across Pakistan.
If delivery is not available in your area, our customer support team will contact you after your order is placed.
Order Processing
* Orders are processed within 24 hours after order confirmation.
* Orders placed on weekends or public holidays will be processed on the next working day.
* During sales, promotional events, or periods of high order volume, processing times may be slightly longer.
Delivery Time
Estimated delivery times are:
* Karachi: 2–4 Business Days
* Lahore: 2–3 Business Days
* Islamabad/Rawalpindi: 2–3 Business Days
* Other Cities: 3–6 Business Days
Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated and displayed during checkout before you complete your order.
From time to time, Cowlina may offer free shipping promotions on selected products or orders. These promotions are subject to specific terms and may be changed or withdrawn without prior notice.
Order Confirmation & Tracking
After your order is confirmed, you will receive an order confirmation.
Once your order has been shipped, we will provide tracking information (where available) via email, SMS, WhatsApp, or your customer account, allowing you to monitor your shipment.
Please note that tracking information may take some time to become active after the courier collects your parcel.
Delivery Attempts
Our courier partner will attempt to deliver your order to the shipping address provided during checkout.
If delivery cannot be completed because of an incorrect address, recipient unavailability, or failure to respond to courier calls, the shipment may be delayed, returned, or cancelled. Additional shipping charges may apply for re-delivery where applicable.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information, including:
* Full name
* Complete delivery address
* Valid phone number
Cowlina is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact our customer support as soon as possible.
To help us investigate the issue quickly, you may be asked to provide:
* Your order number
* Photos of the damaged package or product (if applicable)
* A brief description of the issue
We will work with the courier partner to resolve the matter as quickly as possible.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
* Severe weather conditions
* Public holidays
* Courier service disruptions
* High order volumes
* Remote delivery locations
* Other unforeseen events
We appreciate your patience in such situations.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will be handled according to our Return & Refund Policy.
Policy Updates
Cowlina reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: contact@cowlina.com
Website: https://cowlina.com
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